Terms & Conditions — SurgaPlay

These Terms and Conditions (hereinafter referred to as "the Agreement", "these Terms", or "T&C") constitute a legally binding agreement between you (the "Player", "User", or "Account Holder") and SurgaPlay (hereinafter "SurgaPlay", "the Company", "we", "us", or "our"), the operator of the online gaming platform accessible at https://surgaplay.cam (the "Platform").

By accessing, registering on, or using any part of the SurgaPlay Platform — including but not limited to placing bets, claiming bonuses, making deposits, or requesting withdrawals — you confirm that you have read, understood, and agree to be bound by this Agreement in its entirety, together with our Privacy Policy and Responsible Gambling Policy, which are incorporated herein by reference.

If you do not agree with any part of these Terms, you must immediately cease using the Platform and, if applicable, close your account by contacting our support team.

For the purposes of this Agreement, the following terms shall have the meanings ascribed to them below:

• "Account" means the registered player account held by an individual User on the SurgaPlay Platform.
• "Balance" means the aggregate of cash funds held in a Player's Account at any given time, excluding bonus funds unless otherwise stated.
• "Bonus Funds" means any promotional credits, free bets, or bonus amounts credited to a Player's Account pursuant to a promotional offer, subject to applicable wagering requirements.
• "Wagering Requirement" (also referred to as "Rollover") means the number of times a Player must place qualifying bets before Bonus Funds or associated winnings become eligible for withdrawal.
• "KYC" means Know Your Customer — the process by which SurgaPlay verifies the identity, age, and source of funds of Account Holders.
• "MYR" or "RM" means Malaysian Ringgit, the primary currency of the Platform.
• "Platform" means the SurgaPlay website, mobile application, and all associated services accessible at https://surgaplay.cam.
• "Self-Exclusion" means the voluntary restriction mechanism by which a Player may suspend or close their Account to prevent gambling activity for a defined or indefinite period.
• "Prohibited Jurisdiction" means any country, territory, or region from which access to the Platform is restricted or prohibited by applicable law or Company policy.

To be eligible to register and maintain an active Account on the SurgaPlay Platform, you must satisfy all of the following criteria at the time of registration and on a continuing basis throughout the duration of your Account:

• You are at least 21 years of age. SurgaPlay strictly enforces a minimum age of 21 for all account holders. This requirement applies regardless of local laws that may permit gambling at a lower age.
• You are a natural person (not a corporation, trust, or other legal entity) acting on your own behalf.
• You are not a resident of any Prohibited Jurisdiction. SurgaPlay reserves the right to update its list of Prohibited Jurisdictions without prior notice.
• You have not previously had an Account with SurgaPlay that was closed or suspended for breach of these Terms.
• You are not an employee, contractor, director, or officer of SurgaPlay, nor an immediate family member of any such person.
• You are using the Platform for personal recreational purposes only and are not acting as an agent for, or on behalf of, any third party.
• You have the legal capacity to enter into binding agreements under the laws applicable to you.

4.1 Single Account Policy

Each player is permitted to hold one (1) Account on the SurgaPlay Platform at any time. The creation of multiple Accounts by the same individual — whether under the same name, email address, phone number, device, IP address, or payment method — is strictly prohibited. Where multiple Accounts are identified, SurgaPlay reserves the right to close all such Accounts immediately, void all associated bets and bonuses, and withhold any withdrawable balance pending investigation.

4.2 Accurate Registration Information

You agree to provide complete, accurate, and current information at the time of registration and to update such information promptly should it change. Providing false, misleading, or incomplete information constitutes a material breach of this Agreement and may result in immediate Account suspension or termination.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. SurgaPlay will not be liable for any loss or damage resulting from unauthorised access to your Account where such access resulted from your failure to keep credentials confidential. You agree to notify SurgaPlay immediately upon becoming aware of any unauthorised use of your Account.

4.4 Account Closure

You may request closure of your Account at any time by contacting SurgaPlay's customer support team via live chat or email. Pending withdrawal requests will be processed in the normal course prior to closure. Where a closure request is received for responsible gambling reasons, SurgaPlay will process the request as a Self-Exclusion and applicable safeguards will be applied immediately.

5.1 Accepted Payment Methods

SurgaPlay accepts deposits and processes withdrawals via the following methods: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, Bitcoin (BTC), and Tether (USDT). The availability of specific payment methods may vary and is subject to change without prior notice.

5.2 Minimum Deposit

The minimum deposit amount is RM50 per transaction. SurgaPlay reserves the right to adjust minimum deposit thresholds for specific payment methods or promotional offers. All deposits must be funded from payment sources registered in the Account Holder's own name. Third-party deposits are strictly prohibited.

5.3 Withdrawal Processing

Withdrawal requests that have satisfied all applicable wagering requirements and KYC obligations are typically processed within five (5) minutes for verified Accounts. SurgaPlay reserves the right to conduct additional verification checks, which may extend processing times. Withdrawals to cryptocurrency wallets are subject to the applicable network confirmation times.

5.4 Currency

All transactions on the SurgaPlay Platform are denominated in Malaysian Ringgit (MYR) unless the Player has elected to transact in a supported cryptocurrency. Currency conversion rates, where applicable, will be those prevailing at the time of the transaction and are non-negotiable.

5.5 Withdrawal Limits

Withdrawal limits may apply depending on the Player's VIP tier, payment method, and whether Bonus Funds are involved. Players should consult their Account dashboard or contact support for their applicable limits. SurgaPlay reserves the right to stage large withdrawal requests across multiple processing periods.

SurgaPlay operates a risk-based KYC programme consistent with international anti-money laundering (AML) and counter-terrorism financing (CTF) best practices. All Account Holders are required to complete identity verification before making withdrawals or when requested by SurgaPlay at any time.

6.1 Required Documentation

Verification documents typically required include:

• Government-issued photo identification (e.g., Malaysian MyKad, passport, or driving licence);
• Proof of residential address issued within the last three (3) months (e.g., utility bill, bank statement);
• Proof of payment method ownership (e.g., screenshot of eWallet registered to your name, bank statement);
• Source of funds documentation where deposits exceed applicable thresholds.

6.2 Withholding Pending Verification

SurgaPlay reserves the right to suspend withdrawals and, where reasonable grounds exist to suspect fraud or AML concerns, to place a temporary hold on Account balances pending completion of KYC review. The Company will notify the Account Holder promptly of any such hold and of the documents required to resolve it.

Subject to your compliance with this Agreement, SurgaPlay grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes. This licence does not include the right to:

• Use automated tools, bots, scripts, or any software to interact with the Platform;
• Scrape, copy, or reproduce any content from the Platform without express written consent;
• Attempt to gain unauthorised access to any part of the Platform or its backend systems;
• Interfere with or disrupt the Platform's infrastructure, servers, or networks;
• Use the Platform in any manner that could damage the reputation of SurgaPlay or its partners.

SurgaPlay reserves the right to suspend or terminate your access to the Platform at any time without prior notice if you breach any of the terms of this Agreement.

8.1 General Bonus Conditions

All bonuses and promotional offers made available by SurgaPlay are subject to specific terms and conditions, which will be communicated at the time each offer is made. In the event of any conflict between the specific terms of a promotion and this Agreement, the specific promotion terms shall prevail in relation to that promotion only.

8.2 Wagering Requirements

Bonus Funds must be wagered a specified number of times (the Wagering Requirement) before any associated winnings can be withdrawn. Wagering Requirements are set out in the individual promotion terms and typically range from 10x to 35x the bonus amount. Wagering must be completed within the stated validity period.

8.3 Maximum Bet During Bonus

While a Bonus is active in your Account, the maximum permitted single bet is RM250 (or its cryptocurrency equivalent). Placing bets in excess of this cap while a bonus is active constitutes a breach of these Terms and may result in the bonus and associated winnings being voided.

8.4 Game Contribution Rates

Not all games contribute equally to the Wagering Requirement. Slot games typically contribute 100%. Table games (baccarat, blackjack, roulette) typically contribute 10–20%. Live dealer games may contribute at a reduced rate. Specific contribution rates are published in the relevant promotion terms and are subject to change.

8.5 Bonus Expiry

Bonus Funds that remain subject to unsatisfied Wagering Requirements will expire at the end of their stated validity period. Upon expiry, both the Bonus Funds and any winnings accrued from them will be removed from the Account without notice.

8.6 Welcome Bonus

SurgaPlay's welcome bonus offering is available to new Account Holders only, on their first qualifying deposit. A Player may claim only one welcome bonus. Duplicate accounts created to claim the welcome bonus a second time will be treated as a violation of Section 4.1 (Single Account Policy) and the Account will be closed with all balances forfeited.

9.1 Bet Acceptance

All bets placed on the SurgaPlay Platform are subject to acceptance by SurgaPlay. The Company reserves the right, at its sole discretion, to refuse any bet or to limit the amount a Player may stake on any selection, market, or event at any time and without providing a reason.

9.2 Odds and Markets

Odds displayed on the Platform at the time of bet placement are indicative only and subject to change until the bet is confirmed. SurgaPlay covers a wide range of sports markets including Liga Super Malaysia, English Premier League (EPL), La Liga, Bundesliga, Champions League, UFC, and major e-sports events. Market availability is subject to change and SurgaPlay accepts no liability for the removal or amendment of any market.

9.3 In-Play Betting

Bets placed on live in-play markets are accepted subject to real-time feed availability. In the event of a technical disruption to live data feeds, SurgaPlay reserves the right to suspend in-play markets without notice. Bets already confirmed prior to any suspension remain valid unless an error in odds is identified, in which case Section 9.5 applies.

9.4 Mix Parlay Bets

Mix Parlay bets combine multiple selections, and all selections must be correct for the bet to win. If one or more selections in a Mix Parlay are voided, the bet will be recalculated excluding the voided selection(s), subject to any minimum leg requirements stated at the time of placement. Minimum odds requirements for each leg of a Mix Parlay may apply and are communicated on the relevant betting interface.

9.5 Palpable Errors

SurgaPlay reserves the right to void any bet placed at odds that were the result of a manifest or palpable error, including but not limited to odds that were significantly out of line with those available in the wider market at the time of placement. Players who knowingly exploit pricing errors are in breach of these Terms.

All casino and slot games available on the SurgaPlay Platform are supplied by licensed third-party game providers. The specific rules of each game are governed by the individual game's rules, which are accessible within the game interface. In the event of a conflict between a game's in-built rules and these Terms, these Terms shall prevail in all respects other than the mechanical operation of the game itself.

10.1 Random Number Generation

All games on the Platform use certified Random Number Generation (RNG) technology to determine outcomes. SurgaPlay does not manipulate game outcomes and does not have the technical capability to influence RNG results after a game provider's integration has been completed.

10.2 Game Malfunction

In the event of a game malfunction, technical fault, or error that produces an incorrect result, SurgaPlay reserves the right to void the relevant round(s) and return stakes to affected players. "Malfunction voids all pays and plays" — this principle applies to all games on the Platform.

10.3 Jackpots and Progressive Prizes

Progressive jackpot amounts displayed on the Platform are provided by the relevant game provider and are updated in real time. SurgaPlay accepts no liability for the accuracy of displayed jackpot values. Jackpot wins are subject to verification by the relevant game provider before payment is authorised.

SurgaPlay is committed to providing a safe and responsible gaming environment. We believe gambling should be an enjoyable form of entertainment and never a source of financial hardship or distress. The following tools are available to all Account Holders at no charge:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits through their Account settings. Requests to reduce a limit take effect immediately. Requests to increase a limit are subject to a minimum 24-hour cooling-off period.
• Loss Limits: Players may set limits on the total amount they can lose within a defined period.
• Session Time Reminders: Players may configure reminders that alert them after a set period of continuous play.
• Cooling-Off Period: Players may request a temporary suspension of their Account for 24 hours, 7 days, or 30 days. During a cooling-off period, the Account cannot be used for any betting activity.
• Self-Exclusion: Players may request indefinite or time-limited self-exclusion. Self-exclusion requests are processed within 24 hours and, once applied, cannot be reversed for a minimum of six (6) months.

For further information on responsible gambling, please visit our dedicated Responsible Gambling page.

The following activities are strictly prohibited on the SurgaPlay Platform and constitute a material breach of this Agreement:

• Using automated software, bots, artificial intelligence, or any form of scripting to interact with the Platform;
• Colluding with other players to gain an unfair advantage in any game or betting market;
• Engaging in arbitrage betting, bonus abuse, or any strategy designed to exploit pricing errors or promotional offers;
• Using multiple Accounts or allowing a third party to operate your Account on your behalf;
• Using the Platform for money laundering or any other illegal financial activity;
• Attempting to reverse-engineer, decompile, or otherwise access the Platform's source code or backend systems;
• Depositing funds derived from criminal activity;
• Engaging in any conduct intended to damage the reputation, operations, or intellectual property of SurgaPlay.

Where SurgaPlay reasonably suspects that a Player has engaged in any prohibited activity, the Company reserves the right to immediately suspend the Account, void all pending and settled bets, withhold all balances pending investigation, and report the matter to relevant authorities where required.

All content on the SurgaPlay Platform — including but not limited to software, text, graphics, logos, icons, images, data compilations, and game content — is the property of SurgaPlay or its licensors and is protected by applicable intellectual property laws. You are granted no right, title, or interest in any such content beyond the limited access licence granted in Section 7 of these Terms.

The SurgaPlay name, logo, and associated trade marks are the exclusive property of the Company. Unauthorised use of any SurgaPlay trade mark or brand asset is strictly prohibited and may result in legal action.

To the maximum extent permitted by applicable law, SurgaPlay shall not be liable for:

• Any loss of profits, revenue, business, data, or goodwill arising from your use of or inability to use the Platform;
• Any indirect, incidental, consequential, or punitive damages;
• Losses arising from third-party game or software malfunctions beyond SurgaPlay's reasonable control;
• Delays or failures in withdrawal processing caused by payment processor outages, banking system disruptions, or force majeure events;
• Losses arising from your failure to keep your Account credentials secure.

Where SurgaPlay's liability cannot be excluded by law, it is limited to the amount deposited by you in the thirty (30) days preceding the event giving rise to the claim. Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded by law.

SurgaPlay reserves the right to amend, modify, or update these Terms at any time. Where material changes are made, we will notify Account Holders by email to their registered address or by a prominent notice on the Platform no less than fourteen (14) days prior to the changes taking effect. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms.

It is your responsibility to review these Terms periodically. The "Last Updated" date at the top of this page will reflect the most recent revision.

This Agreement shall be governed by and construed in accordance with applicable international gaming regulations and the laws governing the Company's licensing jurisdiction. Any dispute arising under or in connection with this Agreement that cannot be resolved through SurgaPlay's internal complaints procedure shall be referred to binding arbitration under the rules of a recognised international arbitration body.

If you have a complaint about the SurgaPlay service, you should first contact our customer support team, who will aim to resolve your issue within five (5) business days. If your complaint remains unresolved, details of the escalation procedure will be provided to you in writing.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the SurgaPlay support team via the following channels:

• Live Chat: Available 24/7 directly on the Platform. Average response time: 3–5 minutes.
• Email: [email protected] (plain text only — not a clickable link)
• Languages: Support is available in Bahasa Melayu, Mandarin Chinese, and English.

For responsible gambling enquiries or self-exclusion requests, please visit our Responsible Gambling page or contact support directly and identify your request as a responsible gambling matter — these requests are handled with the highest priority.